We are experiencing high phone call volume at the moment, we ask that if you are waiting for more than 10 minutes please ring back later
The surgery is implementing a signposting service from Monday 8th April to assist patients in seeking care from other providers such as pharmacists or NHS Choices.
We will be training care navigators during this period to carry out this new service.
Please see below for more information.
EASTER OPENING 2019
Thursday 18th April 8.00am – 8.00pm
Good Friday CLOSED
Easter Saturday CLOSED
Easter Sunday CLOSED
Easter Monday CLOSED
Tuesday 23rd April Open as normal 8.00am
Please contact 111 or your local pharmacist if you are unwell and need medical attention
Do you want to speak/see your GP on the day?
Do you want to have choice in who you see?
Do you want to see a GP in the evenings and weekends?
Do you want access to specialists in Mental Health, Contraception, Diabetes, Cardiology and Dermatology?
If the answer is YES then come and join our thriving Surgery and see for yourself!
GIFFORDS SURGERY HAS AN OPEN PRACTICE LIST. POP IN TO SEE US OR REGISTER ON LINE.
For more information please look under the New Patient’s tab at the top of the page.
Retirements at Giffords Surgery
Giffords GP Partners Dr Sally Rosser and Dr Maeve Duignan will at the end of March 2019 retire as Partners at the Practice. They have over 29 and 15 years respectively delivered superb and committed care to the patient population of Melksham and have been instrumental through their hard work, drive and enthusiasm in making Giffords the successful and happy practice it is today.
We are pleased that Dr’s Rosser and Duignan will be staying on at Giffords for a day a week as retained GPs. We wish them both all the very best in their retirement and thank them for their long and productive careers as GPs here at Giffords Surgery.
We are delighted to welcome Dr Claire Garmston to partnership. Claire has already been with us for 12 months and is looking forward to stepping up to partnership alongside Dr Abby Burgess and Dr Jonathan Osborn. In addition we have recently welcomed Dr Simon Hornby, Dr Jen Iggulden and Emma Hancock to the clinician team.
Dr Abby Burgess
IMPORTANT NOTICE FOR PATIENTS!
Our new telephone system is making it even easier for you to contact us.
Please see the below options should you need to contact us
We look forward to hearing form you.
NEW Telephone System Menu:
Option 1 - Appointments, Results, Home Visits and General Enquires
Option 2 - Medical Secretary's
Option 3 - Accounts
For Prescriptions Call POD on 0300 123 6242
We are delighted to offer our Patients to NHS Wiltshire's POD (Prescription Ordering Direct) Service.
Instead of making medication requests by phone, post or at the surgery you can now order repeat medication from the comfort of your own home by calling POD on 0300 123 6242 Monday – Friday 0900 - 1700.
Please try to order your repeat prescriptions at least 7 days before you need them.
For more information Click Here or download this document: POD Information Letter For Patients
Alternatively you can register for online access and once registered you will be provided with a Username and Password which will enable you to order your repeat medication online by visiting: https://systmonline.tpp-uk.com. Please be aware the online service requires prior registration.
Click Here for more information on how to register or contact the surgery.
Patients who fall into any of the below categories are EXEMPT from using POD and Systmonline. They can continue to send prescription requests to the surgery or nominated pharmacy;
- Patients who receive post-dated prescriptions
- Patients who have their medication in a Dosette Box
- Patients who reside in a nursing home
- Patients who are deaf or hard of hearing
YOU CAN NOW SEE A GP IN THE EVENINGS AND AT WEEKENDS
Wiltshire patients can now arrange to be seen 18:30-20:00 Monday-Wednesday Friday, Saturdays, Sundays and bank holidays.
Practices across West Wiltshire are working together to provide this additional capacity.
For Giffords patients: Monday to Wednesday evenings will be provided at Giffords Surgery, with Friday evening and Saturday mornings being provided from one of three hubs in rotation (Giffords Surgery , Melksham, Trowbridge Health Centre or Westbury Group Practice. Sunday mornings will be provided from Southbroom Surgery in Devizes.
Giffords Surgery is also looking after Spa Surgery patients
To book one of these appointments, please contact your registered Surgery during normal opening hours. A small number of appointments will be available via 111 outside of normal hours.
You will need to give consent for your medical information to be shared between providers to use this service.
We have embraced this service as part of a pilot phase and hope it will improve choice as well as making life easier for those patients who are unable to access daytime medical care during the week.
For more information, please contact your usual GP surgery.
HAVE YOUR SAY TO IMPROVE YOUR CARE
We LOVE feedback
Please give us your feedback by leaving us a review on NHS Choices by searching ‘NHS choices Giffords’ or follow the link: https://www.nhs.uk/Services/GP/ReviewsAndRatings/DefaultView.aspx?id=39409
(Site updated 12/04/2019)