TO GIFFORDS SURGERY
AT GIFFORDS SURGERY
We strive to provide the best possible health care service to each individual patient at all times.
GIFFORDS SURGERY HAS AN OPEN PRACTICE LIST AND WELCOMES NEW PATIENTS TO THE SURGERY.
Please click on the new patient’s icon at the top of the page for more information.
IMPORTANT NOTICE FOR PATIENTS!
On Thursday the 16th August, the surgery will be having a new telephone system installed. Patients may find it difficult to get through to us whilst the phone system is being transferred, please be patient with us while we move from one system to the other.
From the 21st November 2017 Giffords Surgery will be asking all patients to order their medication either through Prescription Ordering Direct (POD) or SystmOne Online.
Patients will no longer be able to make medication requests via post, phone or in person at the surgery.
Instead you can now order repeat medication from the comfort of your own home by calling POD on 0300 123 6242 Monday – Friday 0900 - 1700, please order your repeat prescriptions at least 7 days before you need them.
It will then take time for the pharmacy to prepare your medication and this may vary depending on the pharmacy you use – you will need to ask them for the details.
For more information Click Here or download this document: POD Information Letter For Patients
Alternatively you can register for online access and once registered you will be provided with a Username and Password which will enable you to order your repeat medication online by visiting: https://systmonline.tpp-uk.com. Please be aware the online service requires prior registration.
Click Here for more information on how to register or contact the surgery.
Patients who fall into any of the below categories are EXEMPT from using POD and Systmonline can continue to send prescription requests to the surgery or nominated pharmacy;
- Patients who receive post-dated prescriptions
- Patients who have their medication in a Dosette Box
- Patients who reside in a nursing home
- Patients who are deaf or hard of hearing
HAVE YOUR SAY TO IMPROVE YOUR CARE
Please give us your feedback by leaving us a review on NHS Choices by searching ‘NHS choices Giffords’ or follow the link: https://www.nhs.uk/Services/GP/ReviewsAndRatings/DefaultView.aspx?id=39409
(Site updated 14/08/2018)