We introduced an “on the day” appointment system back on the 1st of August 2016, we introduced this appointments system as we feel this will be more beneficial for our patients as it allows you to phone on the day you want to be seen when your own GP is working.
What Happens On The Day?
On the day you decide you want an appointment with your GP you need to phone reception on 01225 896630 and select option 2. You will then be booked in to receive a phone call from the most appropriate clinician, ideally your own GP, if you phone on the day that your GP is working.
The GP will discuss your problem over the phone with you and if the clinician can resolve your problem over the phone they will do so meaning you do not need to come down to the surgery, but if the clinician feels that your problem will be best dealt with face-to-face they will arrange a mutually convenient appointment with you, usually on the same day.
This should be much more efficient and satisfactory for patients.
We believe this system will help patients avoid having to wait long periods of time to see their GP, or booking appointments just in case they need them. It will also eradicate the problem with patients who fail to attend, which will create a huge saving of appointments for those in need.Patients are getting their problems resolved much more quickly than we were able to do under the old appointment system. For more information please click on the following link:
Giffords Surgery Appointment Leaflet
Patient Check In System - When you arrive for your appointment - please check in using one of the touch screens to the right in the foyer. This allows the doctor or nurse to know you are waiting to see them.
Patient Call System - The practice also has a patient call system that the doctor or nurse will use to call you to their room for your appointment. There are two screens, one at each end of the waiting room – please keep checking the screen because it will inform you when the doctor or nurse is ready to see you, and which room to go to.