Shalbourne will be holding a free patient talk on Diverticulitis at GWH on 3rd September at 6pm for any patients that might find this helpful.
We are experiencing high phone call volume at the moment, we ask that if you are waiting for more than 10 minutes please ring back later
Patient Newsletter – GDPR extract for patients
To ensure compliance with the General Data Protection Regulation (GDPR), Giffords Surgery must ensure that information is provided to patients about how their personal data is processed in a manner which is:
- Concise, transparent, intelligible and easily accessible;
- Written in clear and plain language, particularly if addressed to a child; and
- Free of charge
At Giffords Surgery, the practice privacy notice is displayed on our website, through signage in the waiting room, and in writing during patient registration (by means of a leaflet). We will:
- Inform patients how their data will be used and for what purpose
- Allow patients to opt out of sharing their data, should they so wish
We will collect information such as personal details, including name, address, next of kin, records of appointments, visits, telephone calls, your health records, treatment and medications, test results, X-rays, etc. and any other relevant information to enable us to deliver effective medical care.
You have a right to object to your information being shared. Should you wish to opt out of data collection, please contact a member of staff who will be able to explain how you can opt out and prevent the sharing of your information; this is done by registering a Type 1 opt-out, preventing your information from being shared outside this practice.
Multi-Agency Breastfeeding Support in Wiltshire
We know that breastfeeding rates in Wiltshire are below what we would like them to be, despite good initiation rates around 80% in Wiltshire, this drops to 48% at 6-8 weeks. The benefits of breastfeeding are well evidenced and we continue to promote these messages to our patient population. Breastfeeding Support in Wiltshire was developed by a multi-agency group of professionals who promote the benefits of breastfeeding and highlight the wide range of support available to women and families who would like to breastfeed. To find out more please click here.
Change to the prescribing of over the counter medicines
The guidance has been published following a period of national public consultation and recommends that over the counter medicines associated with minor, short-term conditions which get better by themselves, or can be self-treated by the patient, should no longer be available on NHS prescription. Medicines under the guidance include treatments for coughs, colds, dandruff, mild cystitis, nappy rash, warts and verrucae, ear wax, head lice and mild dry skin. In the year prior to June 2017 the NHS spent approximately £569million on prescription medicines, which could have been bought over the counter from a pharmacy or other retail outlet.
There are certain scenarios where certain patients should continue to have their treatments prescribed, including: Patients prescribed an over the counter medicine for a long-term, or more complex condition or; Where a clinician (doctor, nurse, pharmacist) considers that patient’s wellbeing could be affected due to health, mental health or significant social vulnerability.
Patients who contact their GP Practice to make an appointment regarding any of the 35 minor, short-term conditions may be advised by the receptionist to seek advice from a pharmacist instead.
For more information visit www.wiltshireccg.nhs.uk/over-the-counter
You can now access additional Primary Care Services in the evenings and at weekends.
Improved Access is a Wiltshire-wide initiative where local practices are working together to offer increased availability of services and appointments in the evenings and at weekends.
These appointments are available 6.30pm-8pm, Monday-Friday, with some on Saturdays, Sundays and bank holidays.
This collaboration by practices will ensure all patients in Wiltshire have this option, but this might mean you will be offered an appointment at another practice. You will need to give consent to use this service.
Appointment types will vary - some being face-to-face, some telephone consultations, and a mixture of bookable and same-day appointments available across the week.
We will be offering appointments with GPs as well as with other healthcare professionals, such as Practice Nurses or Health Care Assistants.
We are keen to balance the importance of continuity of care with convenient access for patients, while ensuring that the service is safe. To book such an appointment, contact your local Surgery during normal opening times.
A receptionist will explain the process, and ensure the booking is appropriate. For more information, please contact your usual GP surgery.
DO YOU WANT TO STOP SMOKING?
The surgery no longer offers a stop smoking clinic. For support in stopping you can contact your local pharmacy where the majority hold a stop smoking clinic.
Please see the attached form for more information and details for online support.
Access to Stop Smoking Clinics for Patients