“On the day” telephone appointments provide access to your choice of health professional (your usual GP, advanced nurse practitioner, mental health practitioner) with a face to face consultation arranged as necessary and agreed together. We encourage patients to contact their usual GP. A list of GP working days are on the website under the Appointments tab at the top of the page.
What Happens On The Day?
On the day you decide you want an appointment please phone reception on 01225 896630 and select option 1.
You will be offered a telephone appointment time to receive a phone call from the clinician who will discuss and explore your problem with you. If you, of the clinician feels that your problem will be best resolved face-to-face they will arrange a mutually convenient appointment with you, usually on the same day.
We have been operating this system of patient access to a GP for 2 years and after initial concerns by registered patients, we have received excellent feedback on the improved access and quality of care received. The benefits to patients with this system include:
Access to medical advice on the day and rapid resolution of medical problems - We also offer on line appointments for direct booking with a GP or nurse until 7.30pm on selected weekdays. From October 2018 Giffords will be offering ‘Improved Access’, with appointments available to professionals, until 8pm on weekdays and from 8am-1pm on Saturdays.
Choice of health care practitioner -We offer a range of specialised clinicians including doctors, advanced nurse practitioners, mental health professionals, a ‘care of older people’ team and nursing home clinicians. We encourage continuity with your usual doctor or practitioner during an episode of care, as this improves medical outcomes and satisfaction.
Quality - We try to make visits to the surgery as productive as possible, with blood tests and investigations on site on the day, if available. Clinicians have access to advice from secondary care consultants via direct phone links, which has improved primary and secondary care interaction.
Community integration – the TCOP (transforming care of older people) team and nursing home team operate from Giffords Surgery and offer a range of medical services in house and in the community. They liaise with social services and district nursing teams as required.
The benefits to the practice include:
Better patient satisfaction. Our patient feedback has improved dramatically.
Fewer non-attended appointments – previously up to 100 per month.
Better team working and integration of services.
Appropriate use of resources.
For more information please click on the following link:
Giffords Surgery Appointment Leaflet
Patient Check In System - When you arrive for your appointment - please check in using one of the touch screens to the right in the foyer. This allows the doctor or nurse to know you are waiting to see them.
Patient Call System - The practice also has a patient call system that the doctor or nurse will use to call you to their room for your appointment. There are two screens, one at each end of the waiting room – please keep checking the screen because it will inform you when the doctor or nurse is ready to see you, and which room to go to.