When We Are Closed- 111 Service

What is 111?

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111 is a telephone service brought to you by the NHS.

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It is the number you should call when you need advice or medical treatment quickly, and you cannot wait for an appointment to see your doctor.

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Calling 111 will make it easier and faster for you to get in touch with your local health services.

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When should I call 111?

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• You should call 111 when you need advice or medical treatment quickly, and you cannot wait for an appointment to see your doctor.
• You should call 111 if you think you need to go to A&E or another NHS urgent care service.
• You should call 111 if you don’t know who to call for medical help.
• You should call 111 if you need information about a health issue.   
  

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What happens when I call 111?

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When you call 111, you will speak to an adviser from the NHS 111 team. The team has trained advisers and nurses who can help you. They will ask your questions to find out what help you need.

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The 111 adviser will be able to: 

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• Decide what medical help you need
• Tell you where you need to go to get this medical help, and
• Transfer your call to the service you need, or book an appointment for you, if possible.
  

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The 111 adviser can put you in touch with services such as:

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• An A&E department at a hospital
  

This is where you go to if you need urgent and emergency medical care.

• An out-of-hours doctor
  

This is where you can go to get medical help that is not an emergency when your own doctor’s surgery is closed.

• A walk-in centre or a minor injuries unit
  

This is where you can get medical help without an appointment.

• A community nurse
  

This is a local nurse who can visit you and give you care.

• An emergency dentist
  

This is where you can get help when your dentist’s surgery is closed.

• A late opening chemist.
  

This is where you can buy medicine when your usual chemist is closed.

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You can get more information on the NHS 111 service by visiting www.nhs.uk/111

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If you need EMERGENCY medical treatment, you must call 999.

An EMERGENCY is when someone needs medical help to save their life.

If someone needs medical help to save their life, you must call 999 
 

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Other sources of medical help:-

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Walk-in Centres:

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Trowbridge Community Hospital

Adcroft Street

Trowbridge

Wiltshire

BA14 8PH

Open 24 Hours

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Chippenham Community Hospital

Rowden Hill

Chippenham

Wiltshire

SN15 2AJ

Opening Hours:

Midnight - 1am, 7am - 11:59pm