GIFFORDS SURGERY COVID19 UPDATE!
As per the government guidelines, from Monday 15th June it will be mandatory for all patients attending a medical environment to wear a face covering. 😷
The safety of our patients and staff is paramount and we ask that you continue to telephone with any enquiries and do not attend the surgery.
For all patients who need to attend for an appointment, we ask that where possible you do so alone.
If you attend and do not have an appointment you will be asked to leave and telephone. ☎️
In what are difficult and ever-changing times for all, we want to express our thanks and gratitude for your patience and continued co-operation.
First Contact Physio
In March 2020 Giffords Surgery employed Emily Thomas in the ‘first contact‘ physiotherapist role, to help improve the care delivered to patients suffering with musculoskeletal conditions.
If you contact the surgery regarding any joint pains (including upper limb and lower back) you may be offered a direct appointment with Emily rather than a GP.
Alternatively patients can directly request an appointment with the Physio.
Emily will then conduct a phone triage followed by face to face appointment if appropriate.
She is able to offer advice on exercises, provide rehab information and refer for further care.
This is an excellent step forward in the care of patients with these common conditions.
Isolation Note Information
Use this service if you have to stay at home because of coronavirus and you need a note for your employer.
Mental Health and Wellbeing Numbers and Websites
Mental Health phone Numbers and websites
Samaritans - 116123
Mind information line - 03001233393
SANEline - 03003047000 - 16:30 – 22:30 daily
The Mix - 08088084994 - for under 25’s Sunday to Friday 14:00 – 23:00
Papyrus - 08000684141 10 – for under 35’s 10am to 22:00 daily (suicidal feelings)
CALM – 0800585858 – 17:00 – 00:00
Shout text service 85258
HOPElink – 08000684141
www.nopanic.org information about anxiety management
Switchboard – 03003300630
Domestic Volience Helpline – 08009995428
The National Domestic Abuse Helpline – 08082000247
Mens advice line – 08088010327
Mankind - 01823334244
Victim support – 08081689111
Cruse – 08088081677
Hope again (young persons Cruse) – 08088081677
The Bereavement Trust – 0800435455
WHY – 01373 455255
Survivors bereaved by suicide 03001115065
Dorothy House Hospice - 01225 722988
Loss of a Child
Child Bereavement UK 08000288840
Child Death Helpline – 0800282986
Compassionate Friends – 08451232304
woebot app. CBT app that checks in daily and tracks mood.
Other support services
Kooth Counselling (online for young people)
Young Melksham offer counselling at the Canberra centre
Wiltshire IAPT (NHS) 01225731335
Wiltshire Mind 01225 706532
Relate offer free counselling to young people (under 18)
Help Counselling 01225 767459
PLEASE ONLY COME TO THE SURGERY IF YOU HAVE A BOOKED APPOINTMENT!
IF YOU DO NOT HAVE AN APPOINTMENT THEN PLEASE CALL US ON 01225 896630 AND WE WILL ENDEAVOUR TO HELP YOU.
CURRENT GOVERNMENT ADVICE IS AS FOLLOWS:
IF YOU HAVE CONTINOUS COUGH OR FLU LIKE SYMPTOMS AND HAVE NOT DISCUSSED THIS WITH A GP OR NURSE.
PLEASE DO NOT COME TO THE SURGERY, USE 111 ONLINE FOR ADVICE.
The surgery implemented a signposting service from April 2019 to assist patients in seeking care from the surgery and other providers such as pharmacists or NHS Choices.
We have trained care navigators to carry out this new service.
Please see below for more information.
Active signposting 2
Improved Access is a Wiltshire-wide initiative offering increased availability of services and appointments in the evenings and at weekends. This collaboration between practices will ensure all patients in Wiltshire have this option, but you may be offered an appointment at another practice. Appointments are available 6.30pm-8pm, Monday-Friday, with some Saturdays, Sundays and bank holidays. Appointment types will vary between face-to-face, telephone consultations, and a mixture of same-day and bookable appointments, available across the week,with GPs and other healthcare professionals, such as practice nurses or health care assistants.
You are required to give consent to use this service.
To book an appointment, contact your local Surgery during normal opening times.
Do you want to stop smoking?
For support in stopping you can contact your local pharmacy where the majority hold a stop smoking clinic. The surgery no longer offers a stop smoking clinic.
Please see the attached form for more information and details for online support.
Access to Stop Smoking Clinics for Patients
Retirements at Giffords Surgery
Giffords GP Partners Dr Sally Rosser and Dr Maeve Duignan retired from the Partnership in March 2019. They have over 29 and 15 years respectively delivered superb and committed care to the patient population of Melksham and have been instrumental through their hard work, drive and enthusiasm in making Giffords the successful and happy practice it is today.
We are pleased that Dr’s Rosser and Duignan will be staying on at Giffords for a day a week as retained GPs. We wish them both all the very best in their retirement and thank them for their long and productive careers as GPs here at Giffords Surgery.
We are delighted to welcome Dr Claire Garmston to partnership. Claire has already been with us for 12 months and is looking forward to stepping up to partnership alongside Dr Abby Burgess and Dr Jonathan Osborn. In addition we have recently welcomed Dr Simon Hornby, Dr Jen Iggulden and Emma Hancock to the clinician team.
Dr Abby Burgess