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Welcome to 



Staff Shortages

Our Mission: To provide the best healthcare through evidence based medical practice delivered in a responsive and caring environment.


About us: Giffords has a dedicated team of health professionals and administrative staff working together to offer health care, observing the principles of access, quality, continuity and a connection with social and healthcare networks in our locality.


Giffords team: Giffords is constantly developing services and improving standards. The development of the multidisciplinary team with targeted specialist services and increased engagement with community health care is testament to our innovation and drive to improve health care. The health professionals are supported by the Practice & Business Manager, Emma Fletcher, the operations supervisor and a large number of administrative staff. The ‘on the day’ appointment system using trained care navigators, allows instant access to appropriate advice and care. The practice has invested in telephone lines, increased numbers of care navigators and health professionals, including advanced nurse practitioners and doctors.

For details of the staff and their roles please see 'Staff' section.


Face Mask Exemption

From 19 July 2021, there is no longer a legal requirement to wear face coverings in indoor settings or on public transport.

Face coverings: when to wear one, exemptions, and how to make your own - GOV.UK (

You are no longer legally required to wear a face covering in any setting. Therefore, you do not need to rely on an exemption if you need one.

If you have an age, health or disability reason for not wearing a face covering you do not need to show any written evidence of this or an exemption card.

This means that you do not need to seek advice or request a letter from a medical professional about your reason for not wearing a face covering.

However, you may feel more comfortable if you can show something to reflect that you’re not able to wear a face covering. For example, in circumstances where the government recommends and expects you to continue to wear face coverings such as in crowded and enclosed spaces like public transport. This could be in the form of an exemption card, hospital letter, badge or even a home-made sign. You are able to print your own exemption cards if you so wish and these can be accessed via the government webpage

We are aware some airline and travel companies are asking travellers exempt from wearing a face mask to obtain a medical certificate. The Government guidance clearly states that there is no requirement for a person exempt from wearing a mask ‘to show any written evidence of this’ and they do ‘not need to seek advice or request a letter from a medical professional’.

General practice needs to focus all its time and effort managing those who need their help and not be diverted from this by unnecessary tasks.

Patients may like to consider the safety of themselves and other passengers if they feel unable to wear face coverings for the duration of their travel.


The NHS in is taking a zero tolerance approach to abuse and aggression towards our staff and our patients.

The majority of people who need support from NHS staff do so in a respectful way that helps us create a safe environment for all. Sadly, there are a very small number of people who can be abusive towards our staff and our patients.

Help us spread the word and let everyone know that abuse and aggression is #NotInADaysWork

Dealing with people who are abusive or aggressive towards our staff and our patients, takes us away from caring for you. We will investigate any incidents that are reported to us, this could result in action being taken.


General Practice Data for Planning and Research 

Please click the link below with regards to Opting out of Data sharing and more information about it.

General Practice Data for Planning and Research (GPDPR) - NHS Digital

Vaccine Update - 10/06/2021

For COVID-19 vaccinations please contact the National Booking Service to make an appointment - not your GP practice.  All local sites are now available through the National Booking Service online or by calling 119 and it's the best way to get an appointment for both 1st and 2nd doses if you don’t have an appointment already.  Please don't hesitate, when it's your turn to be vaccinated please do so as soon as possible.  The NHS appreciates that at times the system can be busy and but be assured we will make sure everyone is offered the opportunity to be immunised so please keep trying.  New clinics are being set up all the time at various locations including some community pharmacies so your patience is appreciated.  

Kind Regards, Giffords Surgery

Vaccine Update - 13.05.2021

Are you 38-49 years old and yet to book your Covid Vaccination?

We are now in a position to advise our patients that Spencer’s Sports and Social Club will be running evening clinics for Covid vaccinations within this age group for week commencing 17th May.

These appointments are bookable through the national booking system Book or manage your coronavirus (COVID-19) vaccination - NHS (

Please do not telephone the surgery to make these appointments. All patients must ensure that you book both your first and second vaccinations. Your appointments are not confirmed unless you are issued a 7 digit confirmation number.

Appointments are limited and will be on a first come first served basis.

Many thanks Giffords Surgery

                                                                             BSW CCG Email for Vaccination Enquiries from the Public

The CCG have set up an email for enquiries from the public about the COVID vaccination.

If you are concerned or have any questions that you would like answered, please email


Booking Your Vaccination Appointment via The National Booking System

Melksham and BoA PCN are starting to release vaccine appointments at Spencer’s Sports and Social Club in Melksham on the National Booking System for our patients under 50 years. Appointment availability will be determined by vaccine supply so please be patient. Please be aware this will be the principle way of booking your vaccine going forward.

Second vaccine doses for our over 50’s will continue to be booked via the practices contacting patients by text or phone.

Covid Certificates

Please be aware that your GP surgery is unable to offer or provide you with a certificate for your Covid vaccination, a vaccination passport or a letter to prove that you have been vaccinated against Covid-19.

Please see for further information.

 Proof of your vaccination status will be available on the NHSapp, which is also valuable for accessing your health records and ordering repeat prescriptions.

 The NHSapp can be downloaded from for iPhone or for android.

 Alternatively you can call the NHS helpline on 119 (from 17 May) and ask for a letter to be posted to you. This must be at least 5 days after you’ve completed your course of the vaccine, the letter may to take up to 5 days to reach you.


Coronavirus Vaccine – Message to Patients

Patients living in Bath, North East Somerset, Swindon and Wiltshire who are eligible for the Coronavirus vaccine should wait to be contacted by their GP practice, instead of calling their surgery.

 Gifford's are aware of the patients who need this vaccine and these patients will be contacted in line with government guidance. The roll-out of this vaccine programme is a huge logistical challenge and the process of administering to the millions of people who need it will be another challenge in itself.

Please be reassured that Gifford's Surgery will contact you, either by telephone, sms or letter when vaccination deliveries are received.

 The Covid vaccination programme is moving very fast and guidance changes daily. As soon as we have more information, we will announce it on our website or Facebook page.

 More information on the vaccine can be found online at












 Dear Patients,

 To reduce the risk of spreading Coronavirus (Covid-19), if you wish to contact Giffords Surgery for any reason then please call us on 01225 896630.

 Please DO NOT attend the practice unless you have an appointment.  When attending for an appointment a face covering MUST be worn. We will continue to have telephone and video consultations, providing a more timely service and keeping both you and our staff safe. 

Change in rules regarding face coverings

From July 24th 2020 everyone is required to wear a face covering when entering a shop or business. This is in addition to the current guidance of wearing a face covering on public transport.

Unfortunately, the surgery is not able to provide any exemption documentation.

If you feel you are unable to wear a mask for auditory/sensory/breathing reasons, please visit where it is possible to download an exemption card.  Information is also available

 Thank you for your continued support.

Do you want to communicate with a health professional on the day?

Do you want to have choice in who you see?

Do you want to see a health professional in the evening and at weekends?

Do you want access to specialists in mental health, contraception and women's health, diabetes, cardiology and dermatology?

If the answer is 'YES' then come and join our thriving Surgery and see for yourself!


Giffords' patient list is open. You can register online or at the surgery. 


For more information please look under the 'New Patients' tab at the top of the page.



To ensure compliance with the General Data Protection Regulation (GDPR), Giffords Surgery must ensure that information is provided to patients about how their personal data is processed in a manner which is:


  • Concise, transparent, intelligible and easily accessible;
  • Written in clear and plain language, particularly if addressed to a child; and
  • Free of charge


At Giffords Surgery, the practice privacy notice is displayed on our website, through signage in the waiting room, and in a leaflet provided at patient registration. We will:

  • Inform patients how their data will be used and for what purpose
  • Allow patients to opt out of sharing their data, should they so wish

We will collect information such as personal details, including name, address, next of kin, records of appointments, visits, telephone calls, your health records, treatment and medications, test results, X-rays, etc. and any other relevant information to enable us to deliver effective medical care.

You have a right to object to your information being shared. Should you wish to opt out of data collection, please contact a member of staff who will be able to explain how you can opt out and prevent the sharing of your information; this is done by registering a Type 1 opt-out, preventing your information from being shared outside this practice.


Nhs Choices

Have your say to improve your care.

We love feedback on what we are doing well and what we can do to improve.


Please give us your feedback by leaving a review on NHS Choices by searching ‘NHS choices Giffords’

or follow the link:



(Site updated 24/11/2021)
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