Giffords Surgery: Enhancing Care with Heidi Health AI Scribe

At Giffords Surgery, we are dedicated to providing the highest standard of care to our patients. To improve the quality and efficiency of our consultations, we may use Heidi Health AI Scribe during your appointment. This section explains what Heidi Health AI Scribe is and how your consent is managed.

What is Heidi Health AI Scribe?

Heidi Health AI Scribe is an advanced, secure digital assistant designed to support clinicians by documenting medical notes during consultations. By using artificial intelligence, it allows your clinician to focus fully on your concerns and deliver personalized care, rather than spending time on manual note-taking. All notes are reviewed and approved by the clinician before being added to your medical record.

  • Improved Interaction: Enables clinicians to concentrate entirely on you during your appointment, improving the overall experience.
  • Accurate Documentation: Ensures that clear, precise, and detailed medical notes are created for your record.
  • Time Efficiency: Reduces the time spent on administrative tasks, allowing more time for direct patient care.

Patient Consent

Your privacy and comfort are our top priorities. Heidi Health AI Scribe only processes information shared during your consultation and operates in full compliance with data protection regulations. Before using the AI tool, your clinician will explain its role and seek your verbal consent. You have the right to decline its use at any time.

  • Data Security: Heidi Health AI Scribe complies with UK data protection laws, including GDPR, ensuring your information is handled securely and confidentially.
  • Data Protection Officer: The Data Protection Impact Assessment has been reviewed and approved by the Data Protection Officer for Melksham and Bradford-on-avon PCN, on behalf of your GP Practice.
  • Your Control: If you prefer not to have Heidi Health AI Scribe involved in your consultation, simply let your clinician know. Rest assured, this will not affect the quality of care you receive.

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